Services

After-sales service

Scheduled maintenance, technical support, performance monitoring, and fault response for solar, CCTV, NVR, and hybrid systems after handover—protecting your long-term investment.

After-sales maintenance and technical support for energy and security systems.

The challenge

Many systems are handed over without a clear follow-up plan, so performance degrades gradually until a failure occurs.

Without a single accountable support partner, repair times stretch and operating costs rise.

Operational impact

  • Unexplained performance drop
  • Repeat faults without root-cause fix
  • Hard-to-reach technical support
  • No maintenance history
  • Incompatible spare parts

Continuity after handover

We provide maintenance contracts, scheduled inspections, and fault response with a clear log of every visit and action.

We monitor energy system performance and inspect cameras and NVR recorders, coordinating parts and repairs to manufacturer and installation standards.

Solution scope

  • Scheduled maintenance visits
  • Performance and efficiency checks
  • CCTV and NVR maintenance
  • Technical support and fault response
  • Periodic status reports

Support process

  1. Handover and support plan activation
  2. Scheduled visit calendar
  3. Inspection and system testing
  4. Fault handling and tickets
  5. Performance report and recommendations
  6. Maintenance record update

Service deliverables

  • Annual maintenance plan
  • Periodic visit reports
  • Fault and repair log
  • Performance improvement notes
  • Dedicated support channels

Related projects

Commercial campus solar deployment.Commercial800 kWp

Latakia, Syria

Commercial campus solar project

Full delivery with handover package

Challenge

Multiple tenants and documentation requirements for post-handover O&M.

Solution

Complete engineering handover with maintenance plan and performance dashboard.

Results

Documented commissioning and periodic performance reports supporting O&M decisions.

Energy storage at a logistics facility.Logistics500 kWh BESS

Aleppo, Syria

Battery storage for logistics campus

Study, design, integration, commission

Challenge

Operational backup for cooling and critical systems with switchgear space limits.

Solution

Battery sizing by load priority, hybrid inverter integration, and central monitoring.

Results

Improved backup readiness and reduced cold-chain interruption risk.

FAQ

Do you support systems you did not install?

Yes—we assess the system first and define support scope based on equipment condition and documentation.

What does an after-sales contract include?

Scope is tailored to the system: scheduled visits, performance checks, fault response, and reporting—with clear boundaries.

Request an after-sales plan

Share system type and location so we can propose the right maintenance and support contract.